Privacy Policy

1. Introduction

Sūti.lv values your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store, and share your information in accordance with the EU General Data Protection Regulation (GDPR) and the applicable data protection laws of the Republic of Latvia.

2. Who We Are

Sūti.lv is operated by API Sūti.lv LTD LV40103942710, providing logistics and order fulfillment services for e-commerce businesses.

We act as a data controller for the information you provide when using our services.

3. What Personal Data We Collect

We collect the following types of personal data:

• Full name
• Contact details (email address, phone number)
• Shipping and billing addresses
• Order and shipment information
• Company information (for business users)
• IP address and usage data (through cookies)

4. How We Use Your Data

We process your personal data for the following purposes:

• To fulfill orders and provide delivery services
• To communicate with you regarding your shipments
• To improve our services and customer experience
• To comply with legal obligations
• For billing and accounting purposes
• For fraud prevention and website security

5. Legal Basis for Processing

We process your personal data based on one or more of the following legal bases:

• Performance of a contract (e.g., order fulfillment)
• Your consent (e.g., use of cookies)
• Legal obligations
• Legitimate interests, such as service improvement and security

6. Data Sharing

We only share your data when necessary and only with:

• Shipping and courier partners
• Payment service providers
• IT and cloud service providers
• Legal and regulatory authorities when required

All third-party partners are contractually obligated to handle your data securely and lawfully.

7. Cookies and Tracking Technologies

We use cookies to:

• Enhance site functionality
• Analyze usage patterns
• Improve your browsing experience

You can control cookies through your browser settings.

8. Data Retention

We retain your data only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations. After that, your data is securely deleted.

9. Your Rights

You have the following rights under the GDPR:

• Right to access your personal data
• Right to correct inaccurate data
• Right to delete your data ("right to be forgotten")
• Right to withdraw consent at any time
• Right to object to processing
• Right to data portability
• Right to lodge a complaint with a supervisory authority

To exercise any of these rights, please contact us at info@suti.lv

10. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised effective date.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, contact us at info@suti.lv