Terms of Use

SUTI.LV SERVICE TERMS AND CONDITIONS

Effective from February 1, 2026

Definitions and Explanation of Terms

Portal – The internet portal suti.lv.
Parties – The Client, Suti.lv, and the Carrier.
Shipment – An individually packaged parcel with an attached label.
Delivery or Cargo – One or more Shipments.
Client, Sender – A natural or legal person who uses Suti.lv services to send or receive Shipments and pays for the delivery.
Courier – An employee of Suti.lv or the Carrier who accepts or delivers a Shipment.
Recipient – The person receiving the Shipment.
Carrier or Partner – Cooperation partners of Suti.lv.
Pickup or Loading Address – The location where the Courier must collect the Shipment.
Delivery or Unloading Address – The location where the Courier must deliver the Shipment.
Shipment Handover Point – A secure location designated by the Courier for leaving a shipment without the recipient’s signature (applies to exceptional cases).
Shipment Manifest, Label, Waybill, Air Waybill, Proforma Invoice – Documents attached to the Shipment.
Compensation – Indemnity for losses in case of loss or damage to the Shipment.
Delivery Costs – The total set of expenses related to delivery, including Shipment delivery and additional costs such as storage costs, taxes, interest on arrears, fines, administrative costs, customs duties, insurance premiums, and other expenses incurred in connection with the Delivery of the Shipment.
Agreement – The agreement between the Client and the Service Provider for the provision of services.
User – A legal or natural person who uses the Portal and Suti.lv services in accordance with these terms.
User Account – The user’s workspace for submitting and managing orders, containing the user’s identification and personalized information for working on the Portal. Information is accessible to each user after authentication to their user account.

1. Terms and Their Application

1.1. Suti.lv provides services in accordance with these Terms.

1.2. The Terms are equivalent to an Agreement between the Client and the Service Provider.

1.3. By registering on the Portal or handing over a Shipment, the Client agrees to the Terms published on the Portal.

1.4. The Terms may be amended if the Client and an authorized representative of Suti.lv enter into a separate written agreement.

1.5. If the delivery or unloading address of the shipment is in the USA, then by registering on the Portal and/or handing over the Shipment, the Client confirms that they have read and agree to the FedEx and UPS terms and conditions of service. The terms can be found on the Suti.lv portal, as well as here:

1.5.1. UPS Terms and Conditions

1.5.2. FedEx Conditions of Carriage

2. General Information

2.1. The purpose of the Portal is to provide individuals and legal entities with the opportunity to use Shipment delivery services by providing cooperation opportunities with several Carriers.

2.2. The Terms stipulate the procedure for using the Portal and are binding on all Users. Suti.lv has the right to amend the terms of use. Amendments and changes take effect from the moment they are published on the Portal.

2.3. Access to the Portal may be interrupted for technical reasons or due to unforeseen circumstances. If access to the Portal is disrupted, Suti.lv shall restore access as soon as possible. Losses, if any, that may arise due to disrupted access are the sole risk of the Client and the User.

3. Payment Procedure

3.1. The price list for services is published on the website www.suti.lv.

3.2. Suti.lv issues electronic invoices to the client, which are valid without a signature. The Client is considered to have received the electronic invoice when it is sent from the Suti.lv email address to the email address provided by the Client for receiving invoices.

3.3. The calculation of the service price performed on the Portal is based on the information provided by the Client. Delivery costs calculated based on the actual dimensions and weight of the submitted Shipment may differ. The Client shall pay the difference between the initially calculated and actual Shipment delivery costs. If the difference is in favor of the Client, Suti.lv shall refund it to the Client or use it as an advance payment for future services.

3.4. The Carrier may verify the information provided in the waybills. If an incorrect service is selected or an incorrect mass is specified, the Carrier shall correct the waybill. If incorrectly specified data causes additional costs for the Carrier, these shall be paid by the Client.

3.5. The Client shall pay all expenses and taxes related to the Shipment.

3.6. If the specifics of the service allow, the Sender must indicate in the appropriate section of the waybill if the Recipient is to pay delivery-related or other expenses, or Cash on Delivery (COD).

3.7. If the client does not comply with the invoice payment deadlines, Suti.lv shall apply a penalty of 3.0% of the total value of the order for each day of delay.

3.8. If the Client fails to make the invoice payment on time, Suti.lv is entitled to transfer information about the Client’s debts to a debt recovery company.

3.9. The representative of the company, as a natural person, assumes full personal financial responsibility (Articles 1692–1715 of the Civil Law) as the debtor himself for the fulfillment of the obligations of this agreement.

4. Data Processing and Privacy Policy

4.1. The User’s personal information is processed in accordance with the Law on the Protection of Personal Data.

4.2. Suti.lv processes only those personal data voluntarily provided by the Client or User that are necessary for the fulfillment of mutual contractual obligations.

4.3. By registering on the Portal, the User provides consent for data processing.

4.4. Suti.lv will not transfer Personal Data to third parties, except as necessary for the reasonable conduct of business, ensuring as far as possible that third parties maintain the confidentiality of Personal Data and provide appropriate protection.

4.5. Suti.lv is entitled to collect data about the Portal user using cookies to improve the services available to users. Cookies are files that websites place on users’ computers to recognize the user and facilitate the use of the site. Internet browsers can be configured to warn the client about the use of cookies and allow them to choose whether to accept them. Non-acceptance of cookies will not prohibit the client from using the site, but it may limit the client’s ability to use the site.

5. Shipment Packaging and Labeling

5.1. The Client must pack shipments in secure and appropriate packaging such that:

5.1.1. the content does not move within the packaging;

5.1.2. it is not possible to damage the contents without damaging the packaging;

5.1.3. the contents or packaging do not damage the environment or other shipments.

5.2. If the Shipment is not properly packaged, Suti.lv may refuse delivery or return the Shipment.

5.3. If the Shipment packaging needs to be supplemented, corrected, or changed, the packaging costs shall be borne by the Client.

5.4. If the contents of the Shipment cannot be packaged, and it is homogeneous, non-staining, non-disassembling, and partially complies with the Shipment transport regulations, in special cases, Suti.lv or the Carrier may accept such a Shipment, making a note on the waybill or handover document regarding unsafe packaging. In such cases, the risk of damage to the Shipment during transportation is assumed by the Client. Suti.lv does not compensate for losses that may arise if the contents of the Shipment are damaged due to inappropriate packaging.

5.5. The Client must ensure labeling on each Shipment or part thereof if the Shipment consists of separate packages. The label must indicate the recipient’s and sender’s data, warning signs if necessary, as well as barcodes, shipment numbers, and other information required by the Carrier. The label must be easily legible and attached in a visible place so that it cannot detach during transportation. If the Shipment is not properly labeled, Suti.lv may refuse delivery, apply additional fees, delivery may be delayed, and the ability to track the service progress may be hindered. Suti.lv does not compensate for losses that may arise due to inappropriate labeling.

5.6. If multiple Shipments (packages) are sent to one address, the Sender must separately indicate the weight and dimensions of each Shipment so that the correct delivery price can be calculated.

6. Shipment Collection and Courier Request

6.1. The Client places an order and requests a courier on the Suti.lv website or through another online electronic order form provided by Suti.lv.

6.2. Suti.lv provides access to the website by providing the Client with a username and password or, if the Client places an order through another online electronic order form, by registering the email addresses specified by the Client.

6.3. Suti.lv accepts the Shipment at the location specified by the Client. The Client must provide as complete an address as possible and ensure access and approach for the vehicle.

6.4. The Courier of Suti.lv or the Carrier loads Shipments whose total weight does not exceed 30 kilograms. The Client must ensure the loading of Shipments if the weight of a single package exceeds 30 kilograms. Certain Carriers may provide loading of non-palletized shipments if the weight does not exceed 70 kilograms. When requesting a courier and placing an order, the Client must verify whether the selected Carrier can provide loading for the shipment.

6.5. If special equipment is required for loading the Shipment into the Suti.lv or Carrier vehicle, the Client shall provide such equipment. If the Client is unable to provide special equipment, Suti.lv may provide the loading for an additional fee.

6.6. Deadlines for placing orders and requesting a courier to ensure delivery in the shortest possible time are indicated on the Suti.lv website.

6.7. If the Client or Sender unreasonably delays the Suti.lv or Carrier courier, an additional fee for downtime may be charged. The courier has the right not to wait if the Shipment is not prepared at the time of the Courier’s arrival.

6.8. Upon accepting Shipments, Suti.lv or the Carrier issues a shipment handover document or, if indicated when placing the order, the document is created or sent to the Client electronically, and the Client prints it before the Carrier’s arrival.

6.9. Suti.lv or the Carrier has the right to record notes in the Waybill or shipment handover document regarding cargo labeling and numbering, the external condition of the cargo or Packaging, and other significant facts. By sending the Shipment, the Client and Sender confirm that the information stated in the notes is true.

6.10. The following are not accepted for transportation:

6.10.1. items of particularly high value (jewelry, works of art, antiques, precious metals, gemstones, cash, lottery tickets, checks, securities, shares, bills of exchange, as well as other documents and items that cannot be restored, reconstructed, and/or replaced with equivalents in case of damage (i.e., irreplaceable items);

6.10.2. Weapons, ammunition, explosives, drugs, cigarettes, alcohol, substances or products which, due to their chemical or physical properties, may pose a threat to human health, safety, the environment, or property;

6.10.3. Animals and plants, human remains or body parts, perishable food and non-food products, and items requiring special equipment, safety measures, permits, or specific temperatures, air humidity, or other special conditions for transportation.

6.11. By handing over the Shipment, the Client confirms that:

6.11.1. The Shipment does not contain items or substances prohibited for transportation according to these rules, the Postal Law, other regulatory acts of the Republic of Latvia, as well as international regulatory acts in the field of transport (aviation) and the legislation of the receiving and transit countries, nor items for which a special transportation, import, or export license or permit should be obtained.

6.11.2. The recipient of the Shipment is entitled to receive the Shipment;

6.11.3. There are no import, cooperation, or international trade bans regarding the Recipient;

6.12. The Client shall indemnify Suti.lv or the Carrier for expenses and losses that may arise from non-compliance with points 6.10. and 6.11. of these terms.

7. Delivery

7.1. The Shipment is delivered to the address specified by the Client. The address is indicated on the Shipment label and/or when placing the order.

7.2. Suti.lv or the Carrier hands over the Shipment to the Recipient indicated on the label or waybill, or leaves it at a location specified by the Recipient.

7.3. If the mass of the Shipment does not exceed 30 kilograms, Suti.lv or the Carrier shall unload the Shipment from the vehicle. If the mass of the Shipment exceeds 30 kilograms, or if additional machinery is required for unloading, the Client must ensure the unloading of the shipment from the vehicle. Certain Carriers may provide unloading of non-palletized shipments if the weight does not exceed 70 kilograms. When requesting a courier and placing an order, the Client must verify whether the selected Carrier can provide unloading.

7.4. The time allowed for unloading is limited to 10 minutes. If a longer period is required for unloading, the Client shall cover the costs according to the price list of the Carrier or Suti.lv.

7.5. Upon accepting the Shipment, the Recipient must check the condition of the Shipment (packaging).

7.6. The Shipment is considered delivered when the Recipient or their authorized person signs the waybill or electronic proof of delivery document. During the transportation of the Shipment, there may be several waybills or delivery manifests. If the Recipient signs any of the waybills by which the Shipment can be identified, the Shipment is considered delivered, even if the Recipient has not signed other waybills for the same Shipment.

7.7. Damage to the Shipment or packaging must be noted by the Recipient on the waybill; a Shipment Packaging Damage Report must be written in free form, and, if possible, the damaged Packaging must be photographed. If the Recipient signs the waybill without notes or objections, the Shipment is deemed delivered in good quality or undamaged. Suti.lv and the Carrier are not responsible for damage to or loss of the Shipment or part thereof recorded after the acceptance of the Shipment.

7.8. If the delivery of the Shipment is difficult or impossible, there are no technical means to unload the Shipment, the Recipient is not found or refuses to accept the Shipment (refusal to pay the amounts due to the Carrier or Client indicated in the waybill or for another reason is considered a refusal), the Client shall provide instructions for further action to the email address info@suti.lv.

7.9. If no instructions are received within 12 hours, Suti.lv or the Carrier shall return the Shipment to the Sender. If the Sender refuses to accept the Shipment, Suti.lv or the Carrier shall unload the Shipment and place it in storage until instructions are received from the Client. In this case, the transport service is considered fulfilled upon handover for storage. The Client shall pay for the return delivery, transportation, and storage. Starting from the fifth day, the Client shall pay EUR 0.15 per 1kg for each day of storage.

7.10. For certain goods, the countries of origin, destination, or transit may apply control procedures and restrictions, extending the transportation time. Suti.lv and the Carrier may refuse Shipments to which such measures may apply.

8. Responsibility of the Parties

8.1. If the quality of the received services does not comply with the terms of service or the agreement, the Client has the right to submit a claim, observing the deadlines and other conditions mentioned in these terms.

8.2. A claim must be submitted in writing within ten (10) business days after delivery. If the claim is submitted later, Suti.lv may refuse compensation for losses. The following documents are required to submit a claim:

A copy of the Courier’s delivery waybill (if the Carrier has such a document) with the Courier’s signature and a note that the Shipment is damaged;
An invoice confirming the value of the Shipment;
A description and photograph of the Shipment packaging;
If the Shipment is damaged, detailed information about the damage;
Any other additional documents, if available, that may help evaluate the claim.

8.3. All documents specified in point 8.2 of these Terms must be submitted to the Provider’s office: Mālu 28, Riga, LV-1058, or electronically to the email address: info@suti.lv.

8.4. If the Client has not raised objections to a Suti.lv invoice within 10 days from the date of issuance, the Client waives the right to dispute the invoice.

8.5. In the event of a delayed delivery deadline, compensation for losses cannot exceed the amount of the Shipment delivery fee.

8.6. A Shipment is considered lost if its delivery to the destination is delayed by thirty calendar days for international shipments and four business days for local Shipments.

8.7. Suti.lv’s liability for the loss of the Shipment contents cannot exceed the actual value of the Shipment.

8.8. Suti.lv is liable for losses or damage to the Shipment in accordance with the Civil Law of the Republic of Latvia and the CMR Convention, limiting liability to 8.33 SDR per kilogram of the gross weight of the damaged or lost goods.

8.9. Suti.lv may not compensate for losses if any of the following circumstances are established during the delivery of the Shipment: lack of packaging, incomplete or damaged packaging, loading or unloading performed by the Sender, Recipient, or a person acting on their behalf, deficiencies or lack of labeling, or properties of the Shipment resulting in damage due to pressure, functional failure, corrosion, internal deterioration, drying out, leakage, or natural loss.

8.10. Disputes and disagreements related to these terms shall be resolved through negotiations, with each Party appointing a representative with the authority to make decisions regarding the resolution of the dispute and organizing at least one face-to-face meeting to agree on a settlement. The Parties shall record the meeting and its outcome by mutually signing a meeting protocol. If the Parties fail to reach a mutually acceptable solution within 15 days from the date of the face-to-face meeting, or if a Party does not respond to the other Party’s meeting request for 15 days or more, the dispute shall be examined in a court of the Republic of Latvia in accordance with the legislation of the Republic of Latvia.

8.11. The Customer is responsible for familiarizing themselves with the carrier’s terms on their respective information websites.